Shipping policy
Shipping Policy
Order Processing
All of our products are made to order. Once you place an order, it is sent to production before being shipped.
Orders are generally processed and produced within 2–7 business days.
Processing times may vary depending on the product, order volume, holidays, or other circumstances outside our control.
Shipping Times
After your order has been produced, it will be shipped to the address provided at checkout.
Estimated delivery times vary depending on the destination:
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United States: approximately 3–7 business days
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Canada: approximately 5–10 business days
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United Kingdom: approximately 5–10 business days
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Europe: approximately 5–10 business days
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Australia and New Zealand: approximately 5–12 business days
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Other international destinations: approximately 7–15 business days
These delivery times are estimates and are not guaranteed. Delays may occur due to shipping carriers, customs processing, weather, holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Any available free shipping offers will be clearly indicated on our website or at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Please allow some time for tracking information to become active after the order has been shipped.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be reshipped.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible at:
judajilo@gmail.com
Please include your order number and, if applicable, photographs of the damaged package or product.
We will review the situation and work with you to determine the appropriate solution.
Customs and Import Fees
For international orders, customs duties, taxes, or other import fees may apply depending on the destination country.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.
Contact
If you have any questions about shipping, please contact us at:
judajilo@gmail.com